Exuvium Isopods

Question: Can I choose with which carrier I would like my parcel to arrive?
Answer: Yes of course, as long as there are not extra requirements. For example, for tropical and/or sensitive invertebrates during winter and/or extreme heat, then we only ship those invertebrates express.
Question: Are all carriers the same for international shipping?
Answer: Well, not. In order from best to less reliable are: UPS, DHL, DPD. Less reliable doesn’t mean that it’s a bad service, but I have experienced delays. Though, in some countries (for example Belgium, Czech Republic, Poland) parcels via DPD 98% are arriving the next day. In some other countries (Czech Republic & Hungary for example) DHL has a bad reputation. We didn’t include PostNL because most of the times international orders with invertebrates are sent via all other three carriers. Except for roaches, for which slow shipping (PostNL) usually goes smoothly.
Question: I am thinking to choose UPS
Answer: That is absolutely fine and it’s the carrier we recommend. But we would like to inform that UPS drivers are not allowed to deliver to the neighborhood and some times they might take the parcel with them to try and deliver the next day (yes even if it is express). Thus, it is best that someone be at home at the expected day of delivery.

Not quite. If you live in a Northern country with very low temperatures (like Finland), please select our Ultimate Frost Protection. It’s the only option that guarantees frost protection down to -20°C. For delivery to the rest of the EU during winter, our standard frost protection works perfectly!

The answer – surprisingly – is not! I have learned that from old experienced breeders of invertebrates. Despite that, all of my boxes for transferring invertebrates do have a couple of small holes on the lid, according to the moisture needs of the species. Invertebrates are not mammals and for them desiccation (dehydration) kills thousands of times faster than suffocation. Either way those transportation boxes are not 100% sealed, so some air exchange is still happening.

Not shipping to the countries outside the EU anymore. Sorry. Paperwork for a simple parcel is too much hassle for me. So, only within the EU is shipping possible.

That is possible, if you trust them. Though, prior placing an order for invertebrates to be shipped to a third person, you have to agreed with the following terms & conditions:
EXUVIUM isopods is not responsible for loss of parcel, and/or loss of the contents of the parcel, when a third-party is involved, because we can’t control that. You will receive confirmation of the contents of the parcel after it has been dispatched.

Question: I live in Spain, does free shipping covers Spain too?
Answer: Yes, free shipping from an order of €250,00 is for every country that we ship invertebrates to, and when shipping doesn’t exceed €40,00. For example, you add substrate and/or isopodarium? Then shipping will be higher. If – for example – shipping is €50,00, then you only pay €10,00 for shipping. With free shipping our triple frost protection is also always free of charge 😎
Question: Can I choose with which carrier I would like my parcel to arrive?
Answer: Yes of course, as long as their shipping method you choose (say UPS express) is within the range of free shipping for your country.

Of course! 99.8% of parcels are with a tracking code. Rarely we will ship something without tracking but only if it’s something of low value (say below €10,00). And again only after agreement with the buyer.

Question: When is the best day to order?
Answer: Since international orders are shipped Monday to Wednesday, the best day to order is exactly one week before. Or the day after that. In that way you make sure that your order will shipped on Monday. When paying for UPS Express, most of the times the parcel arrives the next day, and in that case we are for sure more flexible with shipping. Keep in mind that on Sundays we are recharging, so this day we usually don’t check for new messages. And if it is busy your order might be shipped the next week.