All you need to know about shipping > Shipping cost per country > DOA Policy
Shipping invertebrates
(isopods, millipedes, pet roaches)
All invertebrates (isopods, millipedes, pet roaches, other invertebrates) are shipped with tracking via UPS, DHL, DPD (according to what the buyer wants).
The cost to ship a small package to most European countries starts from €10,55 (example: Belgium 
) up to €57,00 (example: United Kingdom 
).
Shipping a small package within the Netherlands starts from €6,55.
- Monday
- 9:00 am – 2:00 pm
- Tuesday
- 9:00 am – 2:00 pm
- Wednesday
- 9:00 am – 2:00 pm
- Thursday
- Closed
- Friday
- Closed
- Saturday
- Closed
- Sunday
- Closed
All international orders of invertebrates are shipped Monday to Wednesday. Orders within the Netherlands are shipped Monday to Thursday.
Low temps? Live animals are shipped frost-protected:
+ €10,00 for styrofoam box with a 72 hrs heatpack.
Flexible frost protection is €0,25 per arthropod transport box. For example, if you order 5 different isopods, then it is €0,25 x 5.
FREE SHIPPING + EPS box + Heat pack for all orders from €250,00*
*only for countries without customs control; and when shipping doesn’t exceed €40,00.
Temperature expected to fall down to 6°C? Then all orders with living arthropods are postponed.
Shipping everything else
(food, equipment, accessories etc.)
Food for isopods and other arthropods their equipment and the like are shipped worldwide, either economy or with tracking. If an item costs less than €10,00 it is usually shipped economy. After shipment we share a photo of your dispatched package with you. For orders with tracking information we will share with you the tracking number.
The cost to ship non-arthropod items is depended on the total weight of the package. check out the very useful page: Shipping cost per country.
Non arthropod orders are shipped Monday to Friday.
- Monday
- 9:00 am – 5:00 pm
- Tuesday
- 9:00 am – 5:00 pm
- Wednesday
- 9:00 am – 5:00 pm
- Thursday
- 9:00 am – 5:00 pm
- Friday
- 9:00 am – 5:00 pm
- Saturday
- Closed
- Sunday
- Closed
List of countries we ship arthropods to
We can ship arthropods to the countries listed below. Click on your flag to see the shipping cost to your country. We are based in the Netherlands 
Local Pick-up
Would you like to pick-up your order from our location in the Hague? That is possible after the reservation of your order with a payment.
After a clear payment we will arrange an appointment.
For returning buyers a prepayment is not necessary.
- Monday
- 9:00 am – 3:00 pm
- Tuesday
- 9:00 am – 3:00 pm
- Wednesday
- 9:00 am – 3:00 pm
- Thursday
- 9:00 am – 3:00 pm
- Friday
- 9:00 am – 3:00 pm
- Saturday
- 9:00 am – 3:00 pm
- Sunday
- 9:00 am – 3:00 pm
DOA Policy
We make every effort to package and ship the arthropods you have ordered as well as possible. The transport is always at the risk of the buyer. Despite this, it can sometimes happen that something unexpectedly dies.
In that case we provide a guarantee to a certain extent, the conditions for this are:
- The DOA policy applies to express shipments only (DHL / UPS that arrive in one day).
- The package was accepted in person the first time it was presented by the carrier.
- The package had no delay (by customs or negligence by the carrier).
- The package has no damage to the outside.
What do you have to do?
- Take a picture of the box of your shipment.
- Take a video of the animal that has arrived dead*.
- Notify us within four (4) hours of shipment arrival.
*a number of isopods may play it dead for more than 5 minutes. To quickly verify they are alive do this simple trick.
What are we doing?
Each report will be assessed individually. You will be notified of our decision within 48 hours on working days.
By placing an order you are agreeing to this policy.
FYI: Except winter time, you don’t have to pay an expensive shipment, because the way I am packing the arthropods is mimicking their environment as they live here, and that means almost zero deaths in transit. So nothing changes for them. They have protection, enough moisture (always depending on the species humidity needs), and food throughout their journey to your home. For each arthropod (isopod, millipede, pill-millipede, cockroach, spider) 1 to 3 specimens are added extra 🤗
Check out: Shipping cost per country.
Exuvium 