All you need to know about shipping > Shipping cost per country > DOA Policy > FAQ
Shipping invertebrates
(isopods, millipedes, pet roaches)
All invertebrates (isopods, millipedes, pet roaches, other invertebrates) are shipped with tracking via UPS, DHL, DPD (according to what the buyer wants).
The cost to ship a small package to most European countries starts from €10,00 (example: Belgium 
).
Shipping a small package within the Netherlands starts from €7,00.
- Monday
- 9:00 am – 2:00 pm
- Tuesday
- 9:00 am – 2:00 pm
- Wednesday
- 9:00 am – 2:00 pm
- Thursday
- Closed
- Friday
- Closed
- Saturday
- Closed
- Sunday
- Closed
International orders > Frost & heat protection > National orders > Free shipping (EU) > Free shipping (NL) > Shipping everything else > We ship invertebrates to… > Local pickup
International orders
All international orders of invertebrates are shipped Monday to Wednesday.
Low temps? Live animals are shipped frost-protected.
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National orders
Orders with invertebrates within the Netherlands are shipped Monday to Thursday.
International orders > Frost & heat protection > National orders > Free shipping (EU) > Free shipping (NL) > Shipping everything else > We ship invertebrates to… > Local pickup
Free shipping (EU)
FREE SHIPPING + EPS box + Heat pack (or cold pack) for all orders within the EU, from €250,00*
*only for countries without customs control; and when shipping doesn’t exceed €40,00.
Free shipping (NL)
FREE SHIPPING + EPS box + Heat pack (or cold pack) for all orders within the Netherlands, from €80,00
During winter and low temperatures a heat pack is added. When dimmed necessary an EPS box will be added as well. During summer and extreme heat a cold pack can be added. When dimmed necessary an EPS box will be added as well.
Temperature expected to fall down to -3°C? Then all orders with living arthropods are postponed.
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International orders > Frost & heat protection > National orders > Free shipping (EU) > Free shipping (NL) > Shipping everything else > We ship invertebrates to… > Local pickup
Shipping everything else
(food, equipment, accessories etc.)
Food for isopods and other arthropods their equipment and the like are shipped worldwide, either economy or with tracking. If an item costs less than €10,00 it is usually shipped economy. After shipment we share a photo of your dispatched package with you. For orders with tracking information we will share with you the tracking number.
The cost to ship non-arthropod items is depended on the total weight of the package. check out the very useful page: Shipping cost per country.
Non arthropod orders are shipped Monday to Friday.
- Monday
- 9:00 am – 5:00 pm
- Tuesday
- 9:00 am – 5:00 pm
- Wednesday
- 9:00 am – 5:00 pm
- Thursday
- 9:00 am – 5:00 pm
- Friday
- 9:00 am – 5:00 pm
- Saturday
- Closed
- Sunday
- Closed
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International orders > Frost & heat protection > National orders > Free shipping (EU) > Free shipping (NL) > Shipping everything else > We ship invertebrates to… > Local pickup
List of countries we ship invertebrates to
We can ship invertebrates to the whole EU. Click on your flag below to see the shipping cost to your country. We are based in the Netherlands 
Main navigation: Shipping cost per country > DOA Policy > FAQ
International orders > Frost & heat protection > National orders > Free shipping (EU) > Free shipping (NL) > Shipping everything else > We ship invertebrates to… > Local pickup
Local Pick-up
Would you like to pick-up your order from our location in the Hague? That is possible after the reservation of your order with a payment.
After a clear payment we will arrange an appointment.
For returning buyers a prepayment is not necessary.
- Monday
- 9:00 am – 3:00 pm
- Tuesday
- 9:00 am – 3:00 pm
- Wednesday
- 9:00 am – 3:00 pm
- Thursday
- 9:00 am – 3:00 pm
- Friday
- 9:00 am – 3:00 pm
- Saturday
- 9:00 am – 3:00 pm
- Sunday
- 9:00 am – 3:00 pm
Main navigation: Shipping cost per country > DOA Policy > FAQ
DOA Policy
We make every effort to package and ship the arthropods you have ordered as well as possible. The transport is always at the risk of the buyer. Despite this, it can sometimes happen that something unexpectedly dies.
In that case we provide a guarantee to a certain extent, the conditions for this are:
- The DOA policy applies to express shipments only (DHL / UPS that arrive in one day). And it applies to both national and international orders.
- The package was accepted in person the first time it was presented by the carrier.
- The package had no delay (by customs or negligence by the carrier).
- The package has no damage to the outside.
- In the event of delay contact us asap and we will contact the carrier.
What do you have to do?
- Take a picture of the box of your shipment.
- Take a video of the animal that has arrived dead*.
- Notify us within four (4) hours of shipment arrival.
*a number of isopods may play it dead for more than 5 minutes. To quickly verify they are alive do this simple trick.
What are we doing?
Each report will be assessed individually. You will be notified of our decision within 48 hours on working days.
Parcel goes through a different country?
Recently a buyer from Ukraine received a parcel that I shipped to a contact of theirs in Poland. The buyer agreed to the following terms and conditions:
EXUVIUM isopods is not responsible for loss of parcel, and/or loss of the contents of the parcel, when a third-party is involved, because we can’t control that. You will receive confirmation of the contents of the parcel after it has been dispatched.
By placing an order you are agreeing to this policy ^
FYI: Except winter time, you don’t have to pay an expensive shipment, because the way we are packing the arthropods is mimicking their environment as they live here, and that means almost zero deaths in transit. So nothing changes for them. They have protection, enough moisture (always depending on the species humidity needs), and food throughout their journey to your home. For each arthropod (isopod, millipede, pill-millipede, cockroach, spider) 1 to 3 specimens are added extra 🤗
FAQ
Choosing carrier
Question: Can I choose with which carrier I would like my parcel to arrive?
Answer: Yes of course, as long as there are not extra requirements. For example, for tropical and/or sensitive invertebrates during winter and/or extreme heat, then we only ship those invertebrates express.
Question: Are all carriers the same for international shipping?
Answer: Well, not. In order from best to less reliable are: UPS, DHL, DPD. Less reliable doesn’t mean that it’s a bad service, but I have experienced delays. Though, in some countries (for example Belgium, Czech Republic, Poland) parcels via DPD 98% are arriving the next day. In some other countries (Czech Republic & Hungary for example) DHL has a bad reputation. We didn’t include PostNL because most of the times international orders with invertebrates are sent via all other three carriers. Except for roaches, for which slow shipping (PostNL) usually goes smoothly.
Do all options of frost-protection offer protection in extremely low temperatures?
Not quite. If you live in a Northern country with very low temperatures (like Finland), please select our Ultimate Frost Protection. It’s the only option that guarantees frost protection down to -20°C. For delivery to the rest of the EU during winter, our standard frost protection works perfectly!
Do arthropod transport boxes need to have holes?
The answer – surprisingly – is not! I have learned that from old experienced breeders of arthropods. Despite that, all of my boxes for transferring arthropods do have small holes on the lid, according to the moisture needs of the species.
Do you ship to the UK/USA/Liechtenstein/Northern Ireland/Norway/Switzerland/Asia?
Normally we don’t ship invertebrates to countries outside the EU. But food and equipment well.
I Live in the UK. Is there an option to send the arthropods to friends in Ireland?
That is possible, if you trust them. Though, prior placing an order for invertebrates to be shipped to a third person, you have to agreed with the following terms & conditions:
EXUVIUM isopods is not responsible for loss of parcel, and/or loss of the contents of the parcel, when a third-party is involved, because we can’t control that. You will receive confirmation of the contents of the parcel after it has been dispatched.
Free shipping?
Question: I live in Spain, does free shipping covers Spain too?
Answer: Yes, free shipping from an order of €250,00 is for every country that we ship invertebrates to, and when shipping doesn’t exceed €40,00. For example, you add substrate and/or isopodarium? Then shipping will be higher. If – for example – shipping is €50,00, then you only pay €10,00 for shipping. With free shipping our triple frost protection is also always free of charge 😎
Tracked? Is shipping tracked?
Of course! 99.8% of parcels are with a tracking code. Rarely we will ship something without tracking but only if it’s something of low value (say below €10,00). And again only after agreement with the buyer.
When to order?
Question: When is the best day to order?
Answer: Since international orders are shipped Monday to Wednesday, the best day to order is exactly one week before. Or the day after that. In that way you make sure that your order will shipped on Monday. When paying for UPS Express, most of the times the parcel arrives the next day, and in that case we are for sure more flexible with shipping.
Check out: Shipping cost per country.
Exuvium Isopods 