Exuvium Isopods

Question: Can I choose with which carrier I would like my parcel to arrive?
Answer: Yes of course, as long as there are not extra requirements. For example, for tropical and/or sensitive invertebrates during winter and/or extreme heat, then we only ship those invertebrates express.
Question: Are all carriers the same for international shipping?
Answer: Well, not. In order from best to less reliable are: UPS, DHL, DPD. Less reliable doesn’t mean that it’s a bad service, but I have experienced delays. Though, in some countries (for example Belgium, Czech Republic, Poland) parcels via DPD 98% are arriving the next day. In some other countries (Czech Republic & Hungary for example) DHL has a bad reputation. We didn’t include PostNL because most of the times international orders with invertebrates are sent via all other three carriers. Except for roaches, for which slow shipping (PostNL) usually goes smoothly.

Not quite. If you live in a Northern country with very low temperatures (like Finland), please select our Ultimate Frost Protection. It’s the only option that guarantees frost protection down to -20°C. For delivery to the rest of the EU during winter, our standard frost protection works perfectly!

The answer – surprisingly – is not! I have learned that from old experienced breeders of arthropods. Despite that, all of my boxes for transferring invertebrates do have small holes on the lid, according to the moisture needs of the species.

Normally we don’t ship invertebrates to countries outside the EU. But for the UK there might be an exception. Please read below:

I can ship to the UK, but I need to be upfront about the risks. Due to current customs regulations, there is a chance the package could be delayed or confiscated. I have sent many parcels to the UK and only once that was happened.

I am willing to send them, but only at the buyer’s risk. This means if the package is seized by customs or arrives late due to border delays, I cannot offer a refund or a replacement. If you are comfortable accepting full responsibility for that risk, let me know and we can proceed with the order!

That is possible, if you trust them. Though, prior placing an order for invertebrates to be shipped to a third person, you have to agreed with the following terms & conditions:
EXUVIUM isopods is not responsible for loss of parcel, and/or loss of the contents of the parcel, when a third-party is involved, because we can’t control that. You will receive confirmation of the contents of the parcel after it has been dispatched.

Question: I live in Spain, does free shipping covers Spain too?
Answer: Yes, free shipping from an order of €250,00 is for every country that we ship invertebrates to, and when shipping doesn’t exceed €40,00. For example, you add substrate and/or isopodarium? Then shipping will be higher. If – for example – shipping is €50,00, then you only pay €10,00 for shipping. With free shipping our triple frost protection is also always free of charge 😎

Of course! 99.8% of parcels are with a tracking code. Rarely we will ship something without tracking but only if it’s something of low value (say below €10,00). And again only after agreement with the buyer.

Question: When is the best day to order?
Answer: Since international orders are shipped Monday to Wednesday, the best day to order is exactly one week before. Or the day after that. In that way you make sure that your order will shipped on Monday. When paying for UPS Express, most of the times the parcel arrives the next day, and in that case we are for sure more flexible with shipping.